Operator Oversight & Performance Management
We monitor operator performance to maintain efficiency, fairness, and a strong focus on profitability.
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Hotel owners must collaborate closely with their operator in order to address emerging opportunities and negative performance trends early on.
Even in well-negotiated agreements, the interests of owner and operator are never fully aligned. Hence, operator oversight is an essential activity.
Operators often manage several properties within the same market, so owners must ensure their hotels receive a fair share of market demand and brand attention.
Many of the fees paid by the owner are linked to revenue generation (management fee, marketing fee, reservation fee, loyalty fee, etc.), therefore it is important to ensure that operators apply the same focus on the bottom line, as they do on the top line.
